Question 1

Scalability: How Many Channels Does a SIP Trunk Have?

Accepted Answer

If your company is growing, a traditional phone system will actually punish you for that. Hiring more people means adding more phone lines.

With a PRI (Primary Rate Interface), you’re using a traditional phone line to make phone calls. Each PRI circuit allows for up to 23 simultaneous calls. If you need more, you have to buy more PRIs in bundles of 23 channels at a time.

Your bill becomes unnecessarily high because you’re paying for a number of channels you don’t need. This type of system doesn’t give you the flexibility or predictability that you need in your recurring or upcoming expenses. And makes scaling particularly difficult if you’re growing your call center.

SIP trunking makes it easy to upgrade to a higher plan at any time. You can add more concurrent calls (also known as SIP channels) and phone numbers in real-time, one or many channels at a time.

Question 2

How do SIP trunks save you money?

Accepted Answer

SIP trunks save you money by eliminating the need for costly POTS or PRI lines. Enjoy lower per-minute calling rates and free calls between employees and offices, no matter where they are. Switching to SIP can cut your communication costs by up to 50%.

Question 3

What Is A SIP Channel?

Accepted Answer

Each SIP trunk can support a number of SIP channels. A SIP channel is much like a telephone line. It represents one concurrent incoming or outgoing phone call.

Question 4

Is VoIP and SIP the same thing?

Accepted Answer

Although VoIP and SIP are sometimes used interchangeably, they are not the same thing. The term VoIP stands for Voice Over Internet Protocol.  It is a broad term that covers any phone call made over the Internet. The term encompasses a group of protocol technologies of which SIP is an example. In short, SIP is one of the specific protocols that enable VoIP.

Question 5

What is the call quality like with SIP?

Accepted Answer

SIP calls can offer excellent voice quality, comparable to traditional telephone lines, with the right vendor and configuration. Choosing a provider like Five9SIP, which uses a Tier-1 network, and ensuring sufficient internet bandwidth for concurrent calls are key factors.

Question 6

What is SIP trunking and how does it work?

Accepted Answer

SIP trunking provides telephone and unified communications services over the internet using a SIP-enabled PBX. SIP (Session Initiation Protocol) handles the signaling and control of multimedia communication sessions, replacing traditional phone lines or PRIs.

Question 7

What are the benefits of SIP?

Accepted Answer

While there are many great benefits of SIP, the primary benefit is reducing your communications expenses. Most SIP trunking plans eliminate almost all long distance charges within the United States. SIP trunking is also sold in a way that can be custom tailored and much more flexible for your business. Businesses can purchase only what they currently need now and easily scale its growth or downsize at any time.

Question 8

Do I need an engineer or technical expert to get started with SIP?

Accepted Answer

No. Five9SIP provides friendly support representatives that are happy to walk you through configuration and get you on your way to enjoying the benefits of SIP trunking.

These are the most common questions we are asked. If you have others, don’t hesitate to drop us a line. We hope that no one will be intimidated by the technology and miss out on the potential value that SIP can save for businesses of all sizes and types.

Question 9

What are the shipping options available?

Accepted Answer

We offer multiple shipping options including standard, expedited, and overnight shipping. You can choose the option that best suits your needs during checkout.

Question 10

What should I do if my SIP device is not working?

Accepted Answer

If your SIP device is not working, please check the internet connection and ensure all cables are properly connected. If the issue persists, contact our support team for assistance.

Question 11

How do you set up your SIP device?

Accepted Answer

To set up your SIP device, simply unbox it, plug it in, and connect it to the internet. The device will automatically configure itself and be ready to use.

Question 12

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, PayPal, and Apple Pay.

Question 13

How does your return policy work?

Accepted Answer

If you're not satisfied with your purchase, you can return any product within 30 days for a full refund.

FAQs